At TronTronics.lk, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy from the date of delivery. This policy applies to all products, except those that are marked as final sale.
To be eligible for a return, your item must be in the same condition that you received it, with all tags and packaging intact. You will also need to provide a proof of purchase, such as a receipt or order confirmation email.
To initiate a return, please contact us at ajmal_8928@gmail.com or call us at 0769309602 and provide us with your order number and reason for the return. Our team will then provide you with further instructions on how to proceed with the return process.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be reflected on your account, depending on your payment provider’s policies.
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or provide you with a refund.
Please note that shipping and handling charges are non-refundable. You will be responsible for the cost of shipping the item back to us, unless the return is a result of our error.
If you have any questions or concerns regarding our Refunds and Returns Policy, please do not hesitate to contact us at ajmal_8928@gmail.com or call us at 0769309602.